Top News www.claimsmag.com   July 7, 2010
WEB EXCLUSIVE: Overcoming Roadblocks to Customer Service
By actively listening with empathy, challenging old models, and expressing a willingness to learn and implement a new skill set, insurers can move in the direction of a long-term, loyal customer base. This author tells you how here.

NFIP Extended to September 30th
On June 2, 2010, President Obama signed into law an extension bill of the National Flood Insurance Program (NFIP). The reinstatement will last until September 30th, and the bill will reduce the borrowing authority of FEMA, which runs the program. Click here for the retroactive date and other details.

Aon Benfield: $200M Insured U.S. Losses in June
In its current report, Analytics Firm Aon Benfield said that hail and flooding in the Northern Plains and tornado damage in the Midwest and Ohio Valley caused about $200 million in insured losses during the month of June. Read more

Tweet Suite Digest — July 07, 2010
Claims Magazine is twittering every day about breaking news and timely topics, not to mention keeping readers up to date on the latest postings to claimsmag.com. What can Twitter do for you? Click to find out.

Fraud of the Week: What You Limpin' About Willis?
One hot day in July, a man named Willis tripped over a box of motor oil in a local store. The Kentucky man was so distraught afterward that he sought compensation for emotional suffering, among other injuries supposedly related to the incident. But what really happened? Read more

Claims IQ

Each week we test readers on their claim knowledge. This week's question is:

According to State Farm Mutual Automobile Insurance Company claim data, vehicle crashes are more likely on this day than any other major U.S. holiday.

A. Christmas Day
B. Fourth of July
C. St. Patrick's Day
D. Thanksgiving Day

Answer Here!

Last week's question was:

U.K.-based Halifax Home Insurance anticipates a rise in summertime claims as sports fans try to emulate stars of Wimbledon. Who is the youngest man to win the prestigious tournament?

A. Boris Becker
B. Jimmy Connors
C. Pete Sampras
D. Roger Federer

Our readers are a well-rounded lot, as nearly half knew that Becker claimed his spot in tennis history in 1985 by winning Wimbledon at the age of 17. He went on to become an Olympic gold medalist and six-time Grand Slam singles champion. Let's shift gears this week and test your auto claims knowledge.

Here are the final results for last week:

A. 49%
B. 22%
C. 23%
D. 6%

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