Top News   June 2, 2010
WEB EXCLUSIVE: Understanding Your Trigger Words
In the "Back to the Future" trilogy, Marty McFly experiences a lapse of reason every time someone calls him "chicken." Just like Marty, adjusters can be drawn into conflict with verbal attacks. Learn how to diffuse these situations by looking inward. Read more

2010 Hurricane Season Will Be Memorable
Given the number natural and man-made catastrophes already omnipresent in today's news, it hardly seems fair to point out that tropical storm season is here, and by most predictions, will be a season to remember. Read more

Enhancing the Customer Experience Begins At ACE
This year's 14th annual ACE America's Claims Event will offer a series of keynote presentations, panel discussions, workshops, and sessions to illuminate key issues and solutions. One educational opportunity you shouldn't miss is Allstate VP Michael Roche's presentation titled "The Customer and the Claims Process." Read more

Tweet Suite Digest — June 2, 2010
Claims Magazine is twittering every day about breaking news and timely topics, not to mention keeping readers up to date on the latest postings to What can Twitter do for you? Click to find out.

Fraud of the Week: The (Grocery) Aisle of Shame
Shoppers often clip coupons to curb costs, but what measures do stores themselves take to bolster wealth? A Sacramento, Calif.-area grocer came up with one answer: dissuade employees from filing workers' comp claims. Read more

Claims IQ

Each week we test readers on their claim knowledge. This week's question is:

Following a volcanic eruption last Thursday, this struck Central America, causing landslides and a giant sinkhole that swallowed a factory.

A. Hurricane Iniki
B. Hurricane Pauline
C. Pacaya eruption
D. Tropical Storm Agatha

Answer Here!

Last week's question was:

BP's latest plan to stop oil leaking from its subsea well is called a ___.

A. Flux capacitor
B. Surface vessel
C. Top kill
D. Rotary table

Our savvy e-News weren't fooled last week. In fact, 85 percent correctly identified BP's latest (unsuccessful) attempt to stop the massive oil spill in the Gulf. Can you keep the momentum going? Let's see what you know about the first event of this year's Pacific hurricane season.

Here are the final results for last week:

A. 12%
B. 3%
C. 85%
D. 0%

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